Refund policy

Thank you for shopping with Keytopia.site. We are committed to providing high-quality products and ensuring customer satisfaction. Please review our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

We accept return requests within 30 days of the delivery date.

To be eligible for a return, items must:

  • Be unused and in their original condition.
  • Be returned in the original packaging.
  • Include all accessories, documentation, and components received with the product.
  • Not show signs of wear, damage, alteration, or misuse.

We reserve the right to refuse returns that do not meet these requirements.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized products.
  • Gift cards and promotional items.
  • Products marked as final sale.
  • Items damaged due to misuse, improper installation, or customer negligence.
  • Products returned without prior authorization.

3. Return Process

To initiate a return, please contact our support team at:

Email: support@Keytopia.site

Please include:

  • Full name
  • Order number
  • Description of the issue
  • Photos of the item if applicable

Our team will review your request and provide return instructions if your return is approved.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery.

Provide clear photographs showing the issue. Upon verification, we may offer:

  • A replacement product
  • A partial refund
  • A full refund

The appropriate resolution will be determined based on the specific circumstances.

5. Refunds

Once the returned item is received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds will be issued to the original payment method.

Please allow:

  • 3–10 business days for processing
  • Additional time depending on your payment provider or financial institution

Shipping fees are generally non-refundable unless the return is caused by our error.

6. Order Cancellations

Orders may be canceled before processing or shipment.

Once an order has been shipped, it can no longer be canceled and must follow the standard return procedure.

7. Return Shipping Costs

Customers are responsible for return shipping expenses unless:

  • The product arrived damaged
  • The wrong item was shipped
  • The product is defective

We recommend using a trackable shipping service for all returns.

8. Chargebacks

Customers are encouraged to contact us first before initiating a chargeback. Most concerns can be resolved quickly through our customer support team.

9. Contact Information

Keytopia.site

Address:
1 Cordova St E, Vancouver, BC, V6A 4H3, Canada

Phone:
+1 778 566-9255

Email: support@Keytopia.site