Shipping policy

Thank you for shopping with Keytopia.site. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are typically processed within 1–5 business days after payment confirmation.

Processing times may be extended during holidays, peak shopping periods, or due to unexpected circumstances.

Orders are not processed on weekends or public holidays.

2. Shipping Destinations

We currently ship to most countries and regions worldwide.

Shipping availability may vary based on local regulations and carrier restrictions.

3. Estimated Delivery Times

Estimated delivery times vary by destination:

  • Canada: 7–15 business days
  • United States: 7–15 business days
  • Europe: 8–20 business days
  • Australia & New Zealand: 8–20 business days
  • Other International Locations: 10–30 business days

Delivery estimates are not guaranteed and may be affected by customs clearance, weather conditions, carrier delays, or other circumstances beyond our control.

4. Shipping Fees

Shipping fees are calculated during checkout based on:

  • Destination
  • Package size
  • Shipping method selected

Promotional free shipping offers may be available periodically.

5. Tracking Information

When available, tracking information will be provided via email after shipment.

Tracking updates depend on carrier systems and may take several days to appear.

6. Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, import fees, or governmental charges.

These fees are the responsibility of the customer and are not included in product or shipping prices.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

We are not responsible for delays, losses, or additional costs resulting from incorrect or incomplete addresses.

8. Lost or Delayed Packages

If a shipment appears lost or significantly delayed, please contact us.

We will work with the carrier to investigate and determine an appropriate resolution.

9. Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and provide photographs of:

  • The package
  • Shipping label
  • Damaged item(s)

We will review the case and provide an appropriate solution.

10. Contact Information

Keytopia.site

Email: support@Keytopia.site

Phone: +1 778 566-9255

Address: 1 Cordova St E, Vancouver, BC, V6A 4H3, Canada